A cross-channel digital experience platform to help evolve Quintet's brand

Quintet Private Bank website mockup

Quintet is Europe’s only network of boutique private banks, building on the heritage and track record of strong domestic brands, with deep local knowledge and cross-border expertise.

Overview

Brands must adjust to reflect new Wealth Management norms.

The average Wealth Manager and Private Bank client is getting younger and more diverse. They are more value- and ESG-conscious and have no time for traditional depictions of wealth or dry financial information.

To appeal to this audience, marketers must adjust their brands rapidly. The whole experience - both visual and written language - must evolve away from product promotion and towards stories that clients can connect with.

Industry

Financial Services

Challenge

Design a multi-site, multi-lingual Kentico digital experience platform for the new Quintet brand.

Challenge

Evolving a brand can be a big ask for established firms.

Whereas startups find such pivoting easy, the picture is a lot more complicated for established firms, who must:

Align silos and departments

Communicate and encourage different departments to align to the new brand messages and positioning.

Work across regions and regulators

Ensure brand values translate across all relevant languages, and satisfy regulators in all relevant regions.

Enforce consistency on multiple channels

With scale comes complexity, and firms need to remain consistent across the web, mobile, and other promotional channels.

Quintet Private Bank website mockup
Solution

A new digital platform is the cornerstone of the new Quintet brand.

With over 2000 employees in 50 European cities and a history that spans half a century, Quintet is a complex organisation. In 2020, the firm overhauled its identity, and deployed a new Digital Experience Platform (DXP) to align brand values across the business:

Consolidate regional marketing

Realise enormous savings from consolidating websites from platforms, aligned across 7 regions and 4 languages.

Efficient content marketing

Reusable content blocks and functionality enforce the consistent style and streamline the work of editors and marketers.

On-going innovation with Agile processes

Hosted on optimised Azure environments, the solution fosters further digital innovation under an Agile framework.

What did we do?

  • Design sprints
  • Agile development
  • Multi-site solution
  • Multi-lingual solution
  • Kentico Xperience implementation
  • API systems integration
  • Support and maintenance contract
  • Retained hours for feature improvements

Quote icon

Digital client experience is key - especially when working across borders and jurisdictions. 

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