Client

Thirtyone:eight is the independent Christian safeguarding charity offering organisations, faith, community and government groups a complete safeguarding solution.

Thirtyone-eight devices mockup
Overview

Since the wholesale adoption of Cloud Technologies, connecting distributed systems is the next step for digital transformation.

It’s now old news for your teams to be using Cloud technology. Likewise, the next step for Membership organisations is to connect distributed systems to better serve members, improve operations and create seamless digital experiences.

Industry

Not-for-profit

Challenge

Connect distributed systems to better serve members, improve operations and create seamless digital experiences. Migrate to the latest version of Umbraco for improved features and better security.

Challenge

Member-first mindset

As organisations evolve they must adopt member-focused strategies to determine the direction of their digital journey, so they can:

Improve UX

Streamline the user experience to retain and acquire members.

Develop a culture of engagement

Integrate with the right systems from social to CRM to connect members.

Streamline operations

Support membership teams from marketing to events with connected data, payments, and MarTech.

thirtyone-eight mobile website mockup
The solution

Integrating distributed systems to create a composable Digital Experience Platform

The project was to deliver a ready-to-scale platform to improve performance, scalability, and architecture. To do this the team needed to:

Adopt a member-first mindset

Develop member-focused strategies to improve the user experience.

Connect distributed systems

Connect Microsoft Dynamics CRM to streamline operation capabilities and secure member data. And deliver a single sign-on solution integrated with thirtyone:eight's learning platform.

Enable Self-service

Create a ready-to-scale modern membership portal where customers can view, amend and pay for services; update their marketing and communication preferences in line with GDPR; manage their profile; and access premium content.

What did we do?

  • Design sprints
  • Re-platforming to the latest version of Umbraco for content management
  • Integrating Microsoft Dynamics CRM to connect with member data and enable self-service
  • Membership Portal
  • API systems integration
  • Single sign-on integrated with learning platform
  • Two-factor authentication
  • Azure Cloud hosting and DevOps
  • Support and maintenance contract
  • Retained hours for feature improvements

Take the next step

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