North Norfolk District Council

North Norfolk District Council

Designing a framework to reduce the number and complexity of web pages.

The services are diverse and range from recycling through to council tax.

Challenge

North Norfolk's District Councils (NNDC) existing website and content management system did not meet their business requirements. They had a concept for a new website they wanted to realise and got in touch in June 2015 while we were speaking at Umbraco CodeGarden 15. They wanted to find out more about Umbraco and we promptly arranged a web demo to showcase the CMS.

NNDC's primary objectives were to increase the number of transactions completed online; reduce the number of transactions via traditional channels; reduce the amount of manual handling through integrating the website with back office systems; ensure that online tasks are managed to be as quick and as convenient as possible and to focus content on customer needs and behaviours, learning and adapting accordingly.

We approached a number of Certified Umbraco Gold Partners as part of a formal tender process. Once again GrowCreate stood apart from the crowd. They took time to understand our requirements, tailored their proposal to our needs and we awarded them the contract back in November 2015.
Luke Munday, Web Manager

Solution

We worked with NNDC to do this by designing a framework that would enable the internal team to reduce the number and complexity of web pages. Our UX designers worked collaboratively with their internal design team to establish strong design standards encompassing branding, accessibility, browser/device compatibility and code quality.

North Norfolk District Council case study
NNDC mobile UI

Result

Our delivered solution provided the same experience & features for all devices and acts as a catalyst to drive continuous improvement and future development.

Get in touch

If you are looking for a development agency with whom you can build a good working relationship, that will deliver a custom build that is tailored to your needs then GrowCreate is a great choice.

Luke Munday, Web Manager

North Norfolk District Council