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Is your CMS inhibiting great customer experience?

Don’t be held back by legacy systems. Now is a better time than ever to replatform.

Lack of personalisation

Despite its importance, many businesses still struggle with implementing a fully-featured, personalised customer experience.

More than a third of customers feel brands do not care enough about personalising their online experiences, causing them to feel disappointed, frustrated and distrustful.

A legacy system that prevents you from personalising the customer experience will leave you falling behind your competitors. There are multiple reasons that a legacy system does not lend itself well to personalisation, including disparate data, slow load times, and an inability to support multiple channels.

Read next: Failure to deliver omnichannel experience

How to work with an implementation partner to get the most from your CMS

How to work with an implementation partner to get the most from your CMS

GrowCreate can help you to deliver on your IT objectives, align with marketing, and develop a CMS that everyone is happy to use.

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