To deliver great customer experience, your business should take advantage of new technologies so you can make every interaction feel more personal.
More than a third of customers feel brands do not care enough about personalising their online experiences.
Before you consider replatforming you should assess the capability of your existing system and how your customers rate their current experience.
Below, we take a look at some critical signs that indicate that your current CMS is inhibiting digital growth. We’ll also explore how replatforming to a Cloud-based CMS and using a digital experience suite can help you to create a p rofitable, digital presence.