Who do we support?
Extend, enhance and improve the quality of your web or mobile app.
Protecting your revenue and reputation by supporting your systems and cloud infrastructure is essential for business-critical web and mobile applications. We are the go-to team for cloud and application support for mission-critical systems. We offer a robust Service Level Agreement, 24/7, 365 monitoring, and 99.9% uptime. Our services provide startups, scale-ups, and enterprises with optimized resource utilization, faster product delivery and issue resolution, and greater visibility into solution outcomes.
We have provided web app support for organizations like NHS Providers to transform their membership engagement strategy. Additionally, we have secured mobile apps that integrate with data providers for companies like Apollonian Advisory to increase customer loyalty and trust.
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Supporting your partner platforms
Support programmes for web and mobile apps
Business
Ideal for apps with some integrations or advanced functionality.
Key Features
- Onboarding
- Service Level Agreement
- Ticket Management
- 24/7 Cloud and infrastructure monitoring
- DevOps Support
- Uptime and monitoring service
- Security Patches
- Website Maintenance
- Daily Backups
- Optional Retained Hours
- Dedicated Account Manager
- Dedicated Support Engineers
Enterprise
Ideal for apps with security, commerce or complex integrations.
Key Features
- Onboarding
- Service Level Agreement
- Ticket Management
- 24/7 Cloud and infrastructure monitoring
- DevOps Support
- Uptime and monitoring service
- Security Patches
- Website Maintenance
- Umbraco Licences
- Optional Retained Hours
- Dedicated Account Manager
- Dedicated Support Engineers
- Azure Support Contract with Microsoft
- Out-of-hours Support Options
Frequently Asked Questions
What is covered by the website maintenance programme?
Our web and mobile application maintenance covers your solution for business-critical failures and system defects as defined by our SLA. These are faults that impact the operation or disable a major function. An example would be if the website/solution is unavailable or displaying an error message when a specific function is performed such as submitting a form or navigating to a page. They can be classified as bugs or errors but not as new development. For new development and features ask your Account Manager about retained hours.
Do you maintain apps you didn't build?
Absolutely. We work with clients looking for a change in their support agency and we have a strong record of taking on problematic web and mobile apps and evolving them into true winners.
Do you do active application maintenance and monitoring?
We monitor all client apps in real time for uptime, security, and critical errors. On a scheduled basis, we look after your infrastructure and apply security on the day of release.
How do I raise issues?
Issues can be raised on our support ticketing system, by emailing your Account Manager or by calling the team.
How often are patches deployed?
We install security patches provided by your platform as soon as practicable (typically within hours).
Do I have to host my app with GrowCreate?
We are happy to work with your hosting provider. Although there are benefits of working with GrowCreate and Microsoft Azure e.g. we can optimise your website for speed (speed issues can be experienced on slow shared servers) and deploy continuous integration (CI). Ask us about migration to Microsoft Azure.
Can we talk to an engineer on the phone?
Yes. If the issue requires speaking with an engineer we'll make it happen.
