Ensure your website is maintained and ready to serve the needs of your users
- Worry-free website maintenance programmes governed by a rock-solid SLA.
- Create a roadmap that supports your organisation’s strategic objectives.
- Launch new features at speed and at a faster time-to-value.
Wilkinson Sword, Umbraco Support Client
How do you support your business objectives and implement your vision for digital success?
An experienced website maintenance team will help your business to reach its full potential. It’s our experience that enables you to efficiently meet your goals, with a partner that’s easy to work with.
We provide ad-hoc or retained hours for new features and website enhancements.
You will need an agency that is built for website maintenance and support. We help businesses like your deliver feature improvements in weekly sprints where cost and time are fixed.
Luke Munday, Head of Operations, GrowCreate
How can we support your business?
Support programmes
We offer three support programmes dependent on the complexity of your solution:
- Maintenance
- Business
- Enterprise
The main advantage each of these packages offers is a fixed price, irrelevant of usage, where Priority 1 (P1) or Priority 2 (P2) issues are managed to an agreed Service Level Agreement (SLA).
Find out more about Umbraco Support and Kentico Support.
Retained hours
You can purchase retained hours alongside your support package. They are a flexible way to regularly design and develop new features. Retained hours also carry over if you have a quiet month.
This approach gives you the peace of mind that retained hours are used only for feature improvements.
Website maintenance
Every month your Support Engineer reviews your solution and ensures it is appropriately maintained. There is a range of tasks to complete as part of this monthly maintenance from reviewing Microsoft Insight & Umbraco Logs for any system errors to checking CPU and Disk space to ensure hosting environments are operating inside the assigned capacity.
Feature improvements at speed
Together we can manage tasks and projects from your web development backlog. We work with you to prioritise these tasks and complete them in regular development sprints.
Quality Assurance
As platform gold partners for both Umbraco CMS and Kentico Xperience, we can upgrade your website. We use a DevOps process to develop, test and deploy your website safely.
Hitachi Solutions, Website Maintenance Client
What are the benefits of partnering with GrowCreate for website maintenance?
- Gold Partners for Umbraco CMS and Kentico Xperience
- Rock-solid Service Level Agreement (SLA)
- 24/7 website monitoring
- Automatic backups
- Azure hosting
- DevOps agency
- Dedicated Project Manager and Support Team
- Support for in-house teams
NHS Providers, Umbraco Maintenance Client
Frequently asked...
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What does website maintenance include?
Website maintenance includes tasks required to keep your website functioning properly and up to date.
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Do websites need maintenance?
Maintaining your website ensures it is running at full capacity. Websites require maintenance to operate properly, ensure website security, increase new visitors and boost returning traffic.
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How long does website maintenance take?
Websites we maintain can take a few minutes to a few days. We have developed three fixed cost programmes based on the complexity of your solution.
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What is the hourly rate for website maintenance?
You can expect to pay anything from £50 per hour (freelancer) to £130 per hour (agency) for website maintenance. If you want a multi-skilled team to maintain your website then you will pay towards the top end. GrowCreate charge £100 per hour + VAT.
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How much does website maintenance cost per month?
Our support programmes start at £425 per month. Retained hours are extra and can be purchased at £100 + VAT per hour.
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What web platforms do GrowCreate support?
We are a specialist agency, designing, developing and maintaining .NET websites and platforms including Kentico CMS and Umbraco CMS.
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What web development technologies do you use?
Good question. GrowCreate is primarily a Content Management System specialist for ASP.NET platforms. Other technologies in our development toolkit are HTML5, Vue.js, Nuxt.js and Firebase.
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Has GrowCreate integration experience with Microsoft Dynamics CRM?
Yes. Every project we develop has integrations and our team are very familiar with Microsoft Dynamics CRM.
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What is DevOps?
DevOps is a practice that improves a business’s ability to deliver websites and applications faster than traditional software development processes. The DevOps model enables development and operations working across the software application lifecycle rather than in siloed teams.
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What is Agile Software Development?
Agile Software Development is a group of processes dedicated to iterative development, where requirements and solutions evolve through collaborative and self-organising, cross-functional teams. Agile promotes best practices and the rapid delivery of high-quality software. Subsequently aligning development with customer needs and company goals.
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What is SCRUM?
SCRUM is a lightweight process framework for agile development. Lightweight because the overhead of the process is kept as small as possible to maximise the productive time available to get work done.
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Does GrowCreate do SEO?
GrowCreate focuses on technical SEO and performance. We are happy to work with third-party agencies to make any changes they require.
