Website maintenance

Monthly website maintenance programmes for CMS and DXP platforms

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Identify problems before they impact your website and its users

Ensuring your website is optimised, and supporting your systems and cloud infrastructure for performance is essential website maintenance.

We have helped NHS Providers maintain and support their membership platform to ensure uptime, fix bugs and launch new features at speed.

24/7 support website maintenance

Our skilled full-stack engineers provide 24/7, 365 monitoring, out-of-hours incident management, and application support. Covering your infrastructure, application, and 3rd party system integrations.

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Switch to GrowCreate for a performance uplift

  • Deploy your CMS or DXP on Azure to ensure scalability and compliance at the right cost.
  • Integrate DevOps and Cloud for Continuous Delivery and Continuous Integration (CI/CD) pipelines.
  • Fix bugs fast with a dedicated Umbraco team and a rock-solid SLA.

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Feature improvements at speed

We manage tasks and projects from your web development roadmap. We work with you to prioritise requirements and complete them in regular development sprints.

Retained hours

Retained hours are a flexible way to design and develop new features. You can use any of our services from UX to Technical SEO.

Quality Assurance

We use a DevOps process to develop, test and deploy your website safely.

#1

Sign up for the support programme that best suits your business.

#2

Get a free technical audit when you onboard.

#3

Improve engagement and lead generation with retained hours.

Maintenance

£525

Ideal for websites without integrations.

Key Features

  • Service Level Agreement
  • Ticket Management
  • 24/7 Uptime
  • Security Patches
  • Website Maintenance
  • Daily Backups
  • Umbraco Licences

 

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Business

£825

Ideal for websites with some integrations or advanced functionality.

Key Features

  • Service Level Agreement
  • Ticket Management
  • 24/7 Uptime
  • Security Patches
  • Website Maintenance
  • Daily Backups
  • Umbraco Licences
  • Optional Retained Hours
  • Dedicated Account Manager

 

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Enterprise

£1,650+

Ideal for websites with security, commerce or complex integrations.

Key Features

  • Service Level Agreement
  • Ticket Management
  • 24/7 Uptime
  • Security Patches
  • Website Maintenance
  • Daily Backups
  • Umbraco Licences
  • Optional Retained Hours
  • Dedicated Account Manager
  • Azure Support Contract with Microsoft
  • Umbraco HQ Support
  • Out-of-hours Support Options

 

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Frequently Asked Questions

What is covered by the website maintenance programme?

Our website maintenance covers your solution for business-critical failures and system defects as defined by our SLA. These are faults that impact the operation or disable a major function. An example would be the website/solution is unavailable or is displaying an error message when a specific function is performed such as submitting a form or navigating to a page. They can be classified as bugs or errors but not as new development. For new development and features ask your Account Manager about retained hours.

Do you maintain websites you didn't build?

Absolutely. We work with clients looking for a change in their support agency and we have a strong record of taking on problematic websites and evolving them into true winners.

Do you do active website maintenance and monitoring?

We monitor all client websites in real-time for uptime, security, and critical errors. On a scheduled basis, we look after your infrastructure and apply security on the day of release.

How do I raise issues?

Issues can be raised on our support ticketing system, by emailing your Account Manager or by calling the team.

How often are patches deployed?

We install security patches provided by the CMS platform as soon as practicable (typically within hours).

Do you support eCommerce websites?

Absolutely! Our Enterprise Programme is geared for websites with security, commerce, or complex integrations.

Do you support websites with CRM, ERP, PIM integrations?

Yes. Our Enterprise Programme is geared for complex system integrations.

What if I need to manage a multi-site solution?

Our website maintenance programmes cover a single site. Get in touch to discuss a custom plan for multi-site requirements.

Do I have to host my website with GrowCreate?

We are happy to work with your hosting provider. Although there are benefits of working with GrowCreate and Microsoft Azure e.g. we can optimise your website for speed (speed issues can be experienced on slow shared servers) and deploy continuous integration (CI). We also work with Umbraco Cloud. Ask us about migration to Microsoft Azure.

What counts as advanced functionality?

Can we talk to an engineer on the phone?

Yes. If the issue requires speaking with an engineer we'll make it happen.

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You will need an agency that is built for website maintenance and support.

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