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London & Capital

Delivering bank-level security, server migration, and maintenance

Who is London & Capital?

London & Capital is a global wealth manager which creates bespoke investments solutions for customers. The business understands global macro-economic trends, translates analysis into active asset class and sector views, and minimises downside risk.

What challenges did London & Capital face?

London & Capital wanted to improve the customer experience by enabling their clients to manage their wealth via new technologies. To create client-facing tools, London & Capital needed to address reliability, stability and compliance concerns.

London & Capital

What did GrowCreate need to deliver?

London & Capital wanted to work with a partner who could help them to keep pace with innovation by:

  • Delivering a client portal that could function as a central communications hub.
  • Giving investors secure, cross-device access to their portfolio.
  • Incorporating a wide range of content and CRM components.
  • Providing London & Capital with the ability to create analytical reports
London & Capital

How did GrowCreate resolve London & Capital challenges?

Attending the annual Wealth Symposium allowed us to assess changing client expectations. Spending time with the London & Capital team gave us insights into security concerns. By gathering a balanced view, we were able to:

  • Integrate Microsoft technologies and the Azure Cloud with their existing technology.
  • Run a pilot group release with 50 clients across business lines.
  • Complete extensive security and integration testing to allay compliance concerns.
  • Give London & Capital’s clients transparency over their investments.

What was the result?

By working with GrowCreate and their team of UX design experts, London & Capital put an innovative portal at the heart of client relationships. London & Capital rolled out the portal to its 1,000 strong client-base. The portal will continue to evolve in line with client’s futures expectations and the advisors’ innovation requirements.

“Our clients get market-leading transparency over their investments and cutting-edge communications – both of which are important factors in the client experience and therefore their propensity to recommend us”
Theo Paraskevopoulos, Chief Executive Officer, GrowCreate
How to work with an implementation partner to improve digital customer experiences

How to work with an implementation partner to improve digital customer experiences

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