All plans include change governance and a named service lead, with options for regulated workloads and specific RTO/RPO targets.
99.95%
Uptime
across enterprise platforms
30%
Lower Azure costs
Up to 30% lower than industry standard
250+
Projects delivered
From web development to digital strategy
When your platform is critical, you cannot afford surprises.
Our SLA-backed 24/7 support keeps all our client solutions stable, secure and fast. Covering all client solutions from Umbraco websites to custom .NET application and Azure environments. We support you by reducing incidents, enhancing performance and reducing hosting costs, all while staying compliant.
How we support your solutions
"Looks like you’ve got some great folks on the Grow team, and a good way of working – well organised, continued progress, and good communication. Great!"
Ian Probert, Marketing Director, EMEA, Watson Fuels
SLA tiers
All organisations have different risk profiles, so SLAs flex around hours, response times and coverage.
| Your cover | When we cover you | P1 response | Uptime target | Monitoring scope | Reporting |
|---|---|---|---|---|---|
| Essentials | Business hours + on‑call for P1 | 30 minutes | 99.9% | Core uptime and health checks | Monthly summary |
| Standard | Extended hours plus weekend cover | 30 minutes | 99.9% |
Full‑stack monitoring and alerting | Monthly report with clear next steps |
| Enterprise | 24/7/365 | 15 minutes | 99.95% | Advanced observability and security events | Monthly report plus quarterly roadmap |
What we support
We look after business‑critical .NET platforms so your teams can focus on change instead of firefighting. .NET applications and APIs CMS platforms including Umbraco, Optimizely and Kentico High‑traffic websites and client portals Azure cloud hosting, Umbraco Cloud and hybrid environments Older .NET frameworks and complex inherited builds If it is critical and built on .NET, we can support it.
What you get with 24/7 support
Each element reduces risk and gives teams time back for product work.
Live checks on uptime, performance and security events
Triage, escalation and resolution by certified engineers
OS, framework and CMS updates on an agreed schedule
Capacity planning, caching and query optimisation
Right‑sizing, autoscaling, storage tiering and reservation planning
CI/CD pipelines, Infrastructure as Code and safe releases
Real‑time dashboards plus clear monthly reports
Change control, access hygiene and compliant documentation
Safe takeover for inherited platforms
Many teams inherit systems that are complex, under‑documented and fragile. Our Platform Takeover Audit makes handover controlled and low‑risk. Discover – architecture review, dependency mapping and environment walkthrough Stabilise – quick wins for uptime and security, priority bug fixes and a patch baseline Optimise – performance tuning, cost review and backlog shaping with your team Operate – handover to 24/7 support with agreed SLAs and runbooks Value: Less uncertainty, more confident delivery.
