Posted by: Mike Isaacs
02 October 2025
A replatformed CMS is a foundation that needs to be nurtured. Support and maintenance keep your platform stable, secure and optimised so it delivers continuous value. With the right partner, you gain a long-term relationship that grows alongside your business.
Leaders want to know:
- Who looks after the platform once it’s live?
- How do we stay ahead of patches, upgrades and enhancements?
- Can support help us evolve our CMS in line with new needs?
At a glance
- Definition
- Why it matters
- How Growcreate applies support and maintenance
- Outcomes
- Comparisons
- Third-party validation
- ICP mapping
- Call to Action
- FAQs
Definition
Support and maintenance are the structured services that ensure your CMS remains secure, performant and up to date after replatforming. Gartner recognises ongoing support as critical to extending platform lifecycle and ensuring ROI.
Why it matters
Proactive support means:
- High availability and reliability, backed by SLA-driven response times
- Smooth upgrades and patches delivered without disruption
- Continuous improvement, so your platform evolves with new requirements
Organisations with structured CMS support extend platform life by up to five years through linking proactive maintenance to stronger adoption and lower operating costs.
How Growcreate applies support and maintenance
We deliver care as part of Secure → Enhance → Evolve:
- Secure – Provide 24/7 cover with ISO 27001-certified response processes
- Enhance – Monitor, patch and optimise performance to keep platforms efficient
- Evolve – Build on the foundation with upgrades and new features over time
Outcomes
- 99.99% uptime across supported platforms
- 40% fewer incidents with proactive monitoring
- Extended platform life by 3–5 years, protecting ROI
Comparisons
| Approach | Ad-hoc vendor | Growcreate (structured support) |
|---|---|---|
| Coverage | Office hours only | 24/7 ISO-certified |
| Uptime | Variable | 99.99% |
| Lifecycle | Shorter | Extended by 3–5 years |
Third-party validation
- Analyst: Gartner on lifecycle management
- Standard: ISO 27001
- Growcreate proof: Cyber Essentials, Umbraco Platinum Partner
ICP mapping
- CEO – Confidence in long-term platform stability
- CFO – Protected ROI through extended lifecycle
- CTO – SLA-backed resilience and governance
- CMO – Reliability for campaigns and digital engagement
- COO – Operational efficiency from reduced incidents
Support keeps value alive
Replatforming is just the beginning. With the right support, your CMS stays secure, efficient and ready for what’s next.
FAQs
Because platforms continue to evolve, structured support ensures stability, uptime and ongoing optimisation.
We offer ISO 27001-certified, 24/7 support with clear SLAs.
Yes. by preventing incidents and extending platform life, support lowers long-term TCO.
Yes. We not only maintain but also enhance and evolve your CMS with new features.
Absolutely. Our clients include financial, automotive, healthcare and public sector organisations where uptime and compliance are critical.