Posted by: Adam Weston
08 January 2024
If you're running a professional website or digital platform, you already know that maintenance isn't optional. From uptime monitoring to emergency support, keeping your site secure, stable and performing takes continuous effort.
Growcreate provides website maintenance services for business-critical platforms. We support CMS-driven websites like Umbraco and Optimizely with 24/7 monitoring, technical updates, performance tuning and proactive fixes.
Most businesses overpay or underinvest, and both come at a cost. This guide shows you what smart digital teams are doing differently in 2025 and how to avoid common traps.
Typical website maintenance costs (2025)
| Website type | Website maintenance costs |
| Personal website | £25 - £75 |
| SMB website | £100 - £1,250 |
| Enterprise website | £1,250 - £5,000 |
| Web application | £1,250 - £5,000 |
| E-commerce website | £1,250 - £5,000 |
Support models explained
What is 9-5 website support?
Ideal for lower-risk or lower-traffic websites, 9-5 support includes updates, fixes and advice during business hours. Expect to pay between £100 and £1,250 per month.
Why this matters
Many organisations believe 9-5 support is enough until they experience downtime outside office hours. This model is best suited for marketing websites or internal platforms with predictable traffic. 9-5 support includes updates, fixes and advice during business hours. Expect to pay between £100 and £1,250 per month.
What is 24/7 website support?
24/7 support is essential for websites that can't afford downtime, such as client portals, e-commerce platforms and high-traffic business systems. It includes round-the-clock monitoring, immediate incident response, and proactive updates. Costs typically range from £300 to £3,500 per month, depending on platform complexity and coverage levels.
Why this matters
Downtime at 3 a.m. can harm trust, disrupt transactions, and jeopardise compliance. With 24/7 support, you can have peace of mind knowing that someone is constantly monitoring your system. This support includes round-the-clock monitoring, immediate incident response, and proactive updates. The costs typically range from £300 to £3,500 per month, depending on the complexity of the platform and the level of coverage required.
What website maintenance typically includes
Website maintenance packages usually cover the following services. Be sure to understand what's in your agreement:
- Software updates: CMS, plugins, patches
- Security monitoring: Malware detection, vulnerability checks
- Backup & restore: Automated and manual restore points
- Uptime monitoring: Alerts and remediation for downtime
- SSL certificates: Setup and renewals
- Technical support: Fixes, changes and advice
- Content updates: Adding pages, text and images
At Growcreate, our SupportCheck® onboarding program audits 60+ key diagnostics before support begins, ensuring nothing gets missed.
Factors that influence maintenance costs
The price you pay will depend on:
- Platform complexity (e.g. Umbraco, Optimizely vs WordPress)
- Security requirements (especially in regulated sectors)
- Support hours (9-5 vs 24/7)
- Hosting setup (shared, VPS, Azure Cloud, etc.)
- Included services (just monitoring or full DevOps and engineering?)
What you should know about hosting and infrastructure
Some maintenance providers include hosting. Others leave it separate. Here are ballpark figures:
- Shared hosting: £10 to £100/month
- VPS hosting: £20 to £200/month
- Dedicated server: £80 to £500/month
- Azure cloud hosting: Highly flexible; cost varies based on usage, support, and setup
When performance and resilience matter, we recommend Azure Cloud. Our engineers manage configuration, scaling and security end-to-end.
What application-level support covers
- Technical support: From £50 to £150/hour
- Content updates: From £20 to £150/hour
Some agencies include this in fixed packages; others charge by the hour. At Growcreate, we offer SLA-backed support for mission-critical platforms.
Why website maintenance matters
- Prevent downtime and lost revenue
- Protect against security breaches
- Keep platforms compliant and performant
- Free up internal teams for strategic work
Whether you manage a marketing website or a client-facing portal, skipping maintenance is a risk not worth taking.
Get a support assessment
Want to know what support your platform needs and what it should cost? Growcreate offers tailored assessments for Umbraco, Optimizely and Azure-hosted platforms.
We'll identify what matters, what's missing and how to get the best value from your support budget.
Let's talk
FAQs about website maintenance
Website maintenance is the ongoing process of keeping your website secure, up to date and performing as expected. It includes tasks like applying software updates, monitoring uptime, fixing errors and protecting against security threats. Regular maintenance helps ensure your site stays online, loads quickly and supports business goals, especially on platforms like Umbraco. Ongoing work to keep your site secure, fast and available. Includes updates, backups, monitoring and fixes.
Typical services include CMS updates, uptime monitoring, backup and restore, SSL certificates, performance fixes, and technical support. Growcreate also includes 60+ diagnostics as part of onboarding.
Without proactive maintenance, you risk outages, security breaches, poor performance and compliance issues, especially on platforms like Umbraco.
In-house teams can manage light content updates or plugin installs. But for 24/7 monitoring, performance tuning, and secure backups, most firms rely on specialist support like Growcreate's.
We recommend monthly core updates, weekly uptime and performance checks, and immediate patching for critical vulnerabilities.
Yes. Page speed, security, mobile responsiveness and uptime directly impact your search visibility and rankings.
We specialise in .NET, Umbraco, Optimizely, and Azure-hosted CMS platforms, including complex multi-site and regulated environments.