Industry‑ready Azure support SLAs for critical and mission‑critical workloads in the UK

When minutes matter, guesswork is expensive. Growcreate gives you Azure support with clear response times, real escalation and evidence you can show to auditors.

Azure Support Services

Clear response‑time guarantees that fit your risk

Pick the coverage that matches your workload, not someone else’s. We set targets for the first meaningful human response, then keep you updated until close.

Every SLA is tracked in your ticket timeline with timestamps, alert payloads and comms history, so audits are painless. We wire up Azure Monitor metric and service health alerts with action groups for real‑time triage and proof of timing.

Built for UK sectors

• Healthcare – We align incident handling and evidence to the NHS Data Security and Protection Toolkit, including the requirement to report notifiable breaches to the ICO without undue delay and within 72 hours.
• Central and local government – SLAs and runbooks map to the NCSC Cyber Assessment Framework objective to minimise the impact of incidents.
• Enterprise and SMEs – Processes follow ISO 27001:2022 controls for incident planning and response, including defined roles, response timeframes by severity and post‑incident learning.

Escalation that removes bottlenecks

1. Detect – Azure Monitor and our IntelligentMonitor raise alerts with payloads, severity and scope.
2. First response – An engineer triages within the SLA window and confirms impact, rollback options and next update time.
3. Incident lead – On P1, an on‑call incident lead joins, sets update cadence, assigns owners and starts comms to your stakeholders.
4. Vendor engagement – Where needed, we engage Microsoft Support and track case IDs inside your ticket.
5. Handover and close – We share RCA notes (Route,, evidence and improvement actions.

How this compares to Microsoft support

• Microsoft Standard and Professional Direct plans target an initial response under 1 hour for Severity A incidents.
• Microsoft’s scope and responsiveness page confirms Severity A initial response under 1 hour for Standard and ProDirect, plus optional Azure Rapid Response with under 15 minutes.
• Unified Enterprise lists 15 minutes for Severity 1 on Azure.

Growcreate sits in front of those queues, responds inside 15 minutes on the mission‑critical tier and engages Microsoft when needed, so you get action while vendor tickets are raised and tracked.

Real‑time and auditable from alert to resolution

• Alerts and timelines – Metric, activity and service health alerts stream to action groups, ticket notes and your preferred channel for immutable timing evidence.
• Multi‑tenant visibility – If you manage several tenants, Azure Lighthouse gives secure delegated access with clear provider roles.
• Incident pack – You get the ticket transcript, alert exports and RCA notes for governance reviews.

What you get on day one

• SupportCheck onboarding – We baseline your environment, monitoring and runbooks before go‑live so SLAs are realistic and measurable.
• 24/7 coverage – Log a ticket or call the hotline any time. Major incidents trigger live updates in Teams or your chosen channel.
• Fixed monthly pricing – Support plans are tiered by coverage and response time, so costs stay predictable.

Sector‑ready SLA examples

Here are typical targets we agree during onboarding. We confirm exact SLAs per workload and risk profile.

• Healthcare platform handling patient data – Mission‑critical: P1 15 minutes, P2 30 minutes, live comms, full incident pack to support DSPT and GDPR obligations.
• Public sector service portal – Critical: P1 30 minutes, P2 1 hour, updates every 30 minutes, mapping to CAF objective D.

Book an Azure support consultation and get a plan that fits your risk, your sector and your budget.

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