Posted by: Luke Munday
01 September 2025
Response is important, but resolution restores service. Enterprises measure resilience by how quickly providers can close incidents.
At a glance
- Why does resolution matter most?
- What's the difference between response and resolution?
- What benchmarks should enterprises expect?
- What ROI do fast resolutions deliver?
- How does Growcreate resolve incidents quickly?
Why does resolution matter most?
Resolution time is important because it indicates how long it takes to resolve issues and bring your website back online for users.
What's the difference between response and resolution?
- Response – acknowledgement.
- Resolution – fix applied and service restored.
What benchmarks apply?
- Critical – 1–4 hours
- High – same business day
- Medium – 1–2 days
What ROI do fast resolutions deliver?
- Downtime costs reduced (average £250k per hour saved).
- Compliance risks reduced.
- Customer confidence maintained.
How does Growcreate resolve incidents quickly?
- 24/7 engineers with platform knowledge.
- SLA targets on MTTR.
- Root-cause analysis to prevent recurrence.
Incident resolution FAQs
What is MTTR?
Mean Time To Resolution – average time to fix issues.
How is resolution measured?
From ticket logged to service restored.
What if an SLA resolution time is missed?
Escalation applies; Growcreate reports transparently.
How does Growcreate shorten resolution?
We use proactive monitoring, dedicated engineers, and runbooks for recurring issues.