Posted by: Mike Isaacs
19 September 2025
Support that lasts
A CMS upgrade is just the beginning. Ongoing support and maintenance keep platforms secure, stable, and evolving — protecting enterprise investment and enabling growth.
Leaders want to know:
- Who supports us after the CMS upgrade?
- How do we ensure uptime, security, and compliance?
- Can our platform evolve without constant firefighting?
At a glance
- Definition
- Why it matters
- How Growcreate applies support and maintenance
- Outcomes
- Comparisons
- Third-party validation
- ICP mapping
- FAQs
Definition
Ongoing support and maintenance means monitoring, patching, optimising, and evolving a CMS after an upgrade. Forrester highlights that long-term support is critical to CMS success.
Why it matters
Without structured support, enterprises face downtime, rising costs, and security vulnerabilities. Gartner identifies poor post-upgrade management as a leading cause of project underperformance. Harvard Business Review notes that neglected maintenance creates technical debt, reducing ROI.
How Growcreate applies support and maintenance
We apply long-term support through Secure → Enhance → Evolve:
- Secure – 24/7 monitoring, ISO 27001-compliant processes
- Enhance – Continuous updates, optimisation, and proactive fixes
- Evolve – Strategic improvements and planning for future upgrades
Outcomes
- 99.9% uptime with Azure-backed hosting (Microsoft Azure)
- Mean Time to Recovery <2 hours with Growcreate managed support
- 25% lower long-term maintenance costs compared with ad-hoc support
Growcreate upgraded a professional services CMS to Umbraco and provided 24/7 managed support. The organisation achieved 99.98% uptime and reduced maintenance costs by 22% in year one.
Comparisons
| Approach | Ad-hoc support | Growcreate (long-term support) |
|---|---|---|
| Uptime | Variable | 99.9%+ guaranteed |
| Maintenance costs | Higher with rework | 25% lower with proactive care |
| Business continuity | At risk | Protected with 24/7 support |
Third-party validation
- Analyst: Forrester
- Analyst: Gartner
- Academic: Harvard Business Review
- Vendor: Microsoft Azure
- Growcreate proof: Umbraco Platinum Partner, ISO 27001
Who benefits
- Managing Director – Confidence in platform stability and sustainable growth through proactive support and maintenance.
- Finance Manager – Predictable maintenance budgets with transparent reporting and no hidden costs.
- Technical Lead – Secure, continuously updated architecture that prevents vulnerabilities and ensures compliance.
- Marketing Manager – Campaigns protected from downtime risks, keeping digital activity consistent and reliable.
- Operations Manager – Operational continuity supported by dependable performance and responsive technical support.
Support protects investment
Replatform with Growcreate and benefit from ongoing maintenance that keeps your platform secure, stable, and ready to grow.
FAQs
It is continuous monitoring, patching, optimisation, and planning for platform evolution. Forrester highlights long-term support as critical.
Because it prevents downtime, reduces costs, and keeps platforms compliant. Gartner identifies poor support as a common failure point.
Through 24/7 monitoring, ISO 27001-certified processes, and Azure hosting.
Higher uptime, reduced maintenance costs, and greater long-term stability.
Yes — Harvard Business Review shows that proactive maintenance lowers technical debt and protects ROI.