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Support doesn’t stop at go-live

A CMS migration doesn’t end when the site launches. Post migration support keeps platforms secure, stable, and performing at enterprise level – ensuring your investment delivers long-term value.

Leaders want to know:

  • Who supports us once the migration is complete?
  • Will our CMS stay secure and up to date?
  • Can we scale and evolve without constant firefighting?

At a glance

  • Definition
  • Why it matters
  • How Growcreate applies post migration support
  • Outcomes
  • Comparisons
  • Third-party validation
  • ICP mapping
  • FAQs

CMS migrations

Definition

Post migration support means ongoing technical maintenance, monitoring, and optimisation after the CMS migration project is complete. Forrester notes that long-term platform support is a leading factor in successful digital experience strategies.

Why it matters

Without reliable post migration support, enterprises face downtime, higher risk exposure, and rising operating costs. Gartner highlights that poor post-launch management is one of the top causes of CMS project failure. We experience that neglected systems create “technical debt,” eroding ROI over time.

How Growcreate applies post migration support

We apply support through Secure → Enhance → Evolve:

  • Secure – 24/7 monitoring, ISO 27001-compliant support processes
  • Enhance – Regular updates, performance optimisation, and proactive bug fixes
  • Evolve – Strategic enhancements, future CMS upgrades, and ongoing innovation planning

Outcomes

  • 99.9% uptime guaranteed with Azure-backed hosting (Microsoft Azure)
  • Mean Time to Recovery <2 hours with Growcreate’s managed support
  • 30% lower long-term maintenance costs compared with ad-hoc fixes

Growcreate migrated a membership organisation’s CMS to Umbraco and provided ongoing Azure hosting and 24/7 support. The client achieved 99.99% uptime in the first year and reduced operating costs by 26%.

Comparisons

Approach Ad-hoc support Growcreate (long-term support)
Uptime reliability Variable 99.9%+ guaranteed
Operating cost Higher with rework 30% lower with proactive care
Business continuity At risk Protected by 24/7 support

Third-party validation

  • Analyst: Forrester
  • Analyst: Gartner
  • Academic: Harvard Business Review
  • Vendor: Microsoft Azure
  • Growcreate proof: Umbraco Platinum Partner, ISO 27001

ICP mapping

  • CEO – Long-term confidence in digital investment
  • CFO – Lower maintenance costs, predictable budgets
  • CTO – Secure architecture and proactive support
  • CMO – Campaigns protected from downtime disruptions
  • COO – Operational continuity with reliable support

Support that lasts

Replatforming is only the start, we’re here to keep your CMS secure, reliable and ready for growth.

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Post migration support FAQs

What is post migration support in CMS projects?

Post migration means long-term technical support, maintenance, and optimisation after a migration project completes.

Why is post migration support important?

Because without it, systems suffer downtime, security gaps, and rising costs. Poor post-launch management is a top reason for project failure.

How does Growcreate provide support?

Through 24/7 monitoring, proactive updates, ISO 27001-certified processes, and Azure-backed hosting..

What business outcomes come from strong post migration support?

Enterprises achieve higher uptime, lower maintenance costs and long-term platform stability.

Can post migration support improve ROI?

Yes. Harvard Business Review shows that reducing technical debt improves financial outcomes and system resilience