Posted by: Luke Munday
01 September 2025
Support works best when the same engineers are familiar with your platform, rather than a rotating desk of generalists.
At a glance
- Why do dedicated teams matter?
- What risks come with generic support?
- What ROI do dedicated experts deliver?
- How does Growcreate provide dedicated teams?
Why do dedicated teams matter?
Consistency builds knowledge. Engineers familiar with your platform can resolve issues faster, anticipate risks more effectively, and support editors more efficiently.
What risks come with generic support?
- Repeating the same explanation to new agents.
- Longer fixes from lack of context.
- More costly errors.
What ROI do dedicated teams deliver?
- 30% faster fixes through context knowledge.
- Lower costs by avoiding wasted hours.
- Better planning through proactive insight.
How does Growcreate provide dedicated teams?
We assign named Umbraco engineers who know your code, workflows and hosting environment.
Do you need a dedicated Umbraco team for your enterprise platform.
What's the difference between dedicated and shared support?
Dedicated = consistent named engineers; shared = pool of agents.
Why does continuity matter?
It reduces resolution time and improves trust.
Can dedicated teams save money?
Yes – faster fixes reduce downtime and wasted engineering effort.
How does Growcreate structure teams?
Clients have assigned engineers, as well as escalation to senior specialists.