Posted by: Luke Munday
01 September 2025
Keep your platform secure, stable and supported after launch
Launch is the start, not the finish. Platforms need continuous support to stay secure, perform under pressure, and adapt to change. With the right partner, issues are prevented before they happen and leaders gain confidence that their investment is protected.
You stay secure. You stay supported. You keep your platform ready for growth.
At a glance
- What is post-launch support for enterprise platforms?
- Why does post-launch support matter to business stability?
- How does Growcreate deliver post-launch support?
- What outcomes come from continuous platform support?
- How does managed support compare to reactive fixes?
- What proof supports Growcreate’s support services?
- Who benefits most from post-launch support?
- How to protect your platform after launch?
- FAQs
What is post-launch support for enterprise platforms?
Post-launch support is the ongoing service that ensures a platform remains secure, available, and high-performing after it goes live. It includes monitoring, incident response, upgrades, and optimisation aligned to enterprise SLAs.
Why does post-launch support matter to business stability?
Continuous support protects both brand and revenue. Gartner reports that IT downtime costs organisations an average of $5,600 per minute. The UK National Cyber Security Centre stresses the importance of proactive monitoring and patching. Research from Forrester shows that resilience and availability are now top priorities for digital leaders.
With post-launch support, CEOs protect market reputation, CFOs reduce unplanned costs, and COOs keep operations stable.
How does Growcreate deliver post-launch support?
Our Support → Enhance → Evolve model makes sure platforms are looked after throughout their lifecycle:
- Support – 24/7 monitoring, incident response, and SLA-driven stability.
- Enhance – Continuous improvements, upgrades, and performance tuning.
- Evolve – Strategic planning for scaling, new integrations, and innovation.
This model keeps enterprise websites and apps secure, resilient, and future-ready.
What outcomes come from continuous platform support?
- 99.99% uptime – Delivered through Azure zone-redundant architecture and proactive monitoring.
- Faster recovery – Mean time to resolution (MTTR) reduced by up to 40% with automated runbooks.
- Lower risk exposure – Regular patching and compliance updates reduce vulnerabilities.
For Flagstone, Growcreate provides continuous support on Azure, delivering stability, proactive monitoring, and compliance that safeguards their client platform.
How does managed support compare to reactive fixes?
| Approach | Uptime | Risk exposure | Cost impact |
|---|---|---|---|
| Reactive fixes | 97% | High | Unplanned |
| Managed 24/7 support | 99.99% | Low | Predictable |
Managed support delivers resilience and stability that reactive models cannot achieve.
What proof supports Growcreate’s support services?
- Gartner: downtime costs $5,600 per minute.
- NCSC: stresses proactive monitoring and patching.
- Forrester: availability and resilience are top business priorities.
Growcreate proof:
- ISO 27001 certified
- Cyber Essentials accredited
- Umbraco Platinum Partner
- Microsoft Azure managed service specialists
- Ongoing support for Flagstone, Mercedes-Benz, and Sumitomo Mitsui DS
Who benefits most from post-launch support?
- CEO – Protects brand and market reputation.
- CFO – Avoids unexpected downtime costs.
- CTO – Gains continuous monitoring and compliance.
- CMO – Campaigns run on stable platforms.
- COO – Operations remain resilient and disruption-free.
How to protect your platform after launch?
Support that never stops
Launch is only the beginning. Continuous support keeps platforms resilient, secure, and ready for growth.
Keep your platform protected. Book a Post-launch Support Review with Growcreate today
FAQs
Post-launch support is the ongoing monitoring, maintenance, and improvement that keeps platforms secure, stable, and available.
Downtime is costly. Gartner reports that outages cost $5,600 per minute.
We provide 24/7 monitoring, proactive patching, upgrades, and SLA-backed incident response.
Clients see 99.99% uptime, faster recovery times, and reduced risk exposure.
Managed support prevents issues before they occur, while break-fix only responds after disruption.