Trusted by enterprise teams that depend on uptime
Why organisations choose Growcreate
High‑uptime teams need a partner who works as an extension of engineering. Our model is built around four outcomes that matter most.
Stability
Users expect your service to be there every time. We combine real‑time monitoring, proactive maintenance and clear runbooks to keep services healthy. Fewer incidents and faster recovery mean fewer risks to revenue. When targets call for a 99.95% uptime SLA, we align platform design and failover to meet the mark. Azure App Service, for example, states a 99.95% uptime SLA for production plans, which we factor into architecture and monitoring decisions.
Business value – consistent experience and reliable performance.
Speed
Incidents happen. What matters is how quickly you recover. Our certified engineers are on call 24/7 with rehearsal‑tested playbooks and clear escalation paths. Most issues are triaged within minutes, then resolved or mitigated with a defined rollback.
Business value – 40% faster incident recovery and happier stakeholders.
Security
Security is a daily discipline. We maintain a patch cadence, review access, and apply change governance across environments. We align to ISO 27001 and the UK government‑backed Cyber Essentials controls and advise on Azure security best practice.
Business value – reduced risk, clean audits and stronger trust.
Cost efficiency
Azure costs can drift without visibility. We track utilisation, right‑size workloads, and optimise commitments. Clients see up to 30% lower Azure spend through practical changes that do not affect performance.
Cloud costs can drift without visibility. We track utilisation, right‑size workloads, automate scale and optimise commitments. Savings plans for compute can materially reduce the price you pay for eligible services, which is why they feature in many cost reviews. Microsoft states that Azure savings plans can reduce compute costs by up to 65% depending on term and usage. We pair this with ongoing Azure Advisor cost recommendations to remove waste.
Business value – more budget for product and growth.
Always‑on support for business‑critical platforms
Whether you run a transactional website, a custom .NET application or a cloud‑hosted CMS, we keep your stack stable, secure and compliant. We support:
- .NET applications and APIs
- CMS platforms including Umbraco, Optimizely and Kentico
- High‑traffic websites and client portals
- Azure cloud hosting, Umbraco Cloud and hybrid environments
- Older .NET frameworks and complex inherited builds
If it is critical and built in .NET, we support it.
What you get with 24/7 support
- 24/7 monitoring and alerting – live checks for uptime, performance and security events
- Incident response – triage, escalation and resolution by certified engineers
- Patch management – OS, framework and CMS patching on an agreed cadence
- Performance tuning – capacity planning, caching and query optimisation
- Azure optimisation – right‑sizing, autoscaling, storage tiering and reservation planning
- DevOps enablement – CI/CD pipelines, Infrastructure as Code and safe releases
- Observability – real‑time dashboards and monthly reports that show what changed and why
- Governance – change control, access hygiene and compliant documentation
Each point reduces risk and keeps teams focused on product work instead of fire‑fighting.
How 24/7 support works
Monitor
We check your services for health, performance and security events. Uptime checks, application logs and Azure metrics feed a single alerting flow.
Detect
Thresholds and anomaly rules trigger alerts. Noise is filtered so engineers only see actionable signals.
Respond
Incidents are triaged by impact and urgency. We engage the right specialists, communicate clearly and follow runbooks that include rollback steps.
Resolve
We fix the root cause, test stability and document what happened. You receive a timeline, remedial work and recommendations that prevent recurrence.
SLA options and coverage
Every organisation is different, so SLAs flex around risk, hours and response times. Typical tiers are below.
| Plan | Coverage | P1 response | Uptime target | Monitoring | Reporting |
|---|---|---|---|---|---|
| Essentials | Business hours with on‑call for P1 | 30 minutes | 99.9% | Core uptime and health checks | Monthly summary |
| Standard | Extended hours plus weekend on‑call | 30 minutes | 99.9% | Full stack monitoring and alerting | Monthly report with recommendations |
| Enterprise | 24/7/365 | 15 minutes | 99.95% | Advanced observability, security events and SRE runbooks | Monthly report, quarterly roadmap |
All plans include change governance and a named service lead. We tailor SLAs for regulated workloads and specific RTO/RPO targets.
Safe takeover for inherited .NET systems
Many teams inherit complex systems. Documentation is thin, knowledge has moved on and small fixes feel risky. Our Platform Takeover Audit makes the transition safe and predictable.
- Discover – architecture review, dependency mapping and environment walkthrough
- Stabilise – quick wins for uptime and security, priority bug fixes, patch baseline
- Optimise – performance tuning, cost review and backlog shaping with your team
- Operate – handover to 24/7 support with agreed SLAs and runbooks
Business value – reduce uncertainty and regain delivery pace.
How SMEs cut Azure costs by up to 30%
Many small and mid‑sized teams ask for fast, low‑risk savings. Our Azure managed service combines visibility with action.
- Right‑size compute and databases based on real utilisation – reduce instance sizes where headroom allows.
- Optimise commitments – map reservations or a savings plan for compute to steady‑state usage. Microsoft states savings plans can reduce compute costs by up to 65% depending on usage and term, which means a practical 20–30% overall saving is common once you right‑size and apply a suitable plan.
- Automate scale – scale out during peaks, scale back when quiet.
- Storage hygiene – move data to the right tiers, apply lifecycle rules and remove redundant data.
- Network costs – review egress, CDN and caching patterns.
- FinOps practice – budgets, alerts and regular cost reviews with owners. We use Azure Advisor recommendations to surface savings opportunities on an ongoing basis.
Business value – confident cost control without harming performance.
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Case studies
What makes Growcreate different
Platform‑first mindset
Engineers who know .NET, Azure and Umbraco in production.
Clear communication
Concise updates, timelines and a single view of status.
Practical roadmaps
Small steps that deliver value then scale
Partnership
We work with your product and engineering teams, not around them.
FAQs about 24/7 website support
An uptime SLA sets a monthly target for service availability and defines how downtime is measured and credited. Microsoft states Azure App Service offers a 99.95% uptime SLA for production plans, which we reference when shaping SLAs for web apps and APIs. (Source: Microsoft Azure) In practical terms, 99.95% uptime allows for about 21 minutes 54 seconds of downtime in a 30‑day month. (Source: Atlassian) The SLA also defines what counts as downtime, which services are covered and the service credits that apply if the target is not met.
Start with a Platform Takeover Audit. We review architecture, stabilise the environment, then transition to SLAs with known runbooks and owners. This reduces risk and stops issues from bouncing between teams.
Yes. We integrate with Azure DevOps, GitHub Actions and Octopus Deploy. We align to your branching, approvals and release cadence, then improve automation where it helps.
In many estates, yes. We start with visibility, right‑size workloads and map the right commitment model. Azure’s savings plan for compute can materially reduce costs for eligible services when usage matches the plan, and Azure Advisor surfaces ongoing cost recommendations. (Source: Microsoft Azure) (Source: Microsoft Learn)
Plans start from next‑business‑hour response and scale to 15–30 minute P1 cover with 24/7/365 availability. We set expectations clearly in the SLA and measure against them.
Absolutely. We provide escalation support, handle out‑of‑hours cover and collaborate on roadmaps. You keep control while gaining capacity and peace of mind.
Support. Enhance. Evolve.
Your platform deserves better.
A quick call is usually enough to understand your stack and your risk profile. From there we recommend an onboarding path and SLA that fits your needs. If you are inheriting a platform, we start with the Platform Takeover Audit.
