Our proven track record
Reliable, scalable, secure
Keeping your website, app and cloud supported is important for growth and reputation. Our support plans offer comprehensive maintenance for .NET CMS, DXP, Apps and DevOps pipelines, handling one solution or many.
As your go-to team, we resolve issues fast, optimise performance and enhance user experience, keeping you informed at every step.
With our active monitoring, regular updates and rapid response, we minimise downtime so you can focus on growth while we handle the tech.
Azure Managed Services
We support Azure environments, ensuring efficient and effective cloud infrastructure management 24/7.
Website Support Services
We specialise in critical customer-facing websites, continuously optimising performance and security for a smooth user experience.
Application Support Services
We offer expert monitoring, incident management and security for digital solutions, ensuring your applications are optimised and performing seamlessly 24/7.
Full-Stack Support Services
Our support covers your entire tech stack, including DevOps and integrations, to resolve issues and keep systems running smoothly.
Why choose GrowCreate?
- Our 24/7 website maintenance services quickly find and fix problems to avoid downtime.
- With us on your side, you can confidently innovate and grow your business.
- Our support platform gives you a full view of your apps and systems.
- We put communication first and are always here to help and address concerns.
- We watch your websites and apps to catch problems early and avoid disruptions.
- Retained hours are a flexible way to design and develop new features. You can use any of our services, from UX and website design to technical SEO.
Website maintenance pricing
GrowCreate offers website maintenance packages starting at £560 monthly and out-of-hours 24/7 support and maintenance from £3,375 monthly.
Our packages are for brands and agencies that want to outsource website maintenance and support services.
Many companies provide website maintenance, each with varied plans. Our tip is to speak with the support engineers, not just the sales team.
SupportCheck®
SupportCheck® is our technology-enabled onboarding program for website maintenance packages, conducted and certified by our expert engineers.
Keep your site running smoothly
Plugin updates
Plugins help extend the functionality of your website. To ensure compatibility, they must be kept up-to-date and in line with your software version.
Backup and disaster recovery
Our Azure hosting automatically backs up your solution in case something goes wrong. We manage disaster recovery on your behalf and get your website back up and running as soon as possible.
Performance monitoring and optimisation
We monitor your website's performance to keep it running smoothly. We improve site speed and responsiveness by minifying code, optimising image sizes, and speeding up web page loading times.
Security updates
We keep your website safe from threats by performing regular web security scans. We find and fix security issues before they can cause harm, protecting both the site and its visitors.
Accessibility testing
Checking your website's accessibility is vital so that everyone can use it. This includes people with disabilities, mobile device users, and those with slow internet connections.
Uptime monitoring
Uptime monitoring helps ensure your website is available when people try to access it. The goal is to keep your website's uptime close to 100%. We take steps to get it back up and running.
Support and maintenance packages
Signing up for a web maintenance package is the best way to keep your website up-to-date. Our plans include managed hosting, SSL certification, and performance monitoring.
Trusted by global MarTech teams
238%
higher NPS score than the industry average: 36
99.99%
uptime
96.8%
verified satisfaction score
Umbraco Support and DevOps solution for safeguarding charity
Thirtyone:eight is the independent Christian safeguarding charity offering organisations, faith, community, and government groups a complete safeguarding solution.
Website maintenance packages
Essential
Coverage
- 1 Solution
- 9 am-5 pm Mon-Fri
- Uncapped P1/P2 SLA
- Ticketing System
Application Reporting and Monitoring
Annual Health Check
Application Care
- Code Base Management
- Security Patches
Cloud Managed Services
- Dev/Staging/Prod Environments
- CI/CD
- Managed Backups
Security
- TLS / SSL Certificate Management
- Encryption at rest
Standard
Most popular
Includes Essentials plus:
Coverage
- Dedicated Account Manager
- Quarterly Catch-up Calls
Application Care
- Minor Version Updates
Cloud Security
- IP Blocking / Whitelisting
Cloud Monitoring
Uptime (Every 1 min, 16 locations)
Advanced
Includes Standard plus:
Coverage
- Monthly Catch-up Calls
Application Reporting and Monitoring
- Monthly Core Vitals
- Quarterly health check
Application Care
- Technical Debt
- Search Reindexing
User Assistance
- Portal Access
Cloud Monitoring
- Auto Restart
Premium
A premium service for businesses looking for ultimate care, priority access to resources, new features, and updates.
Includes Advanced plus:
Coverage
- Uncapped P0 SLA
- Fortnightly Catch-up Calls
- Lifeline
Application Reporting and Monitoring
- Monthly Health Check
- Passive code scanning
Application Care
- Performance Optimisation (APM)
- Automated Testing
User Assistance
- Private MS Teams Channel
- Screen Shares
Managed Cloud Services
- Failover to static site
- Out-of-hours deployments
- Cost Optimisation
- Performance Optimisation
- CDN
- Green Blue Deployments
Cloud Security
- WAF
- DDoS Protection
- HTTP Strict Transport Security
- Azure Security Centre
Website support extended coverage
+4 Hours
Coverage
- Mon-Fri
- 7 am-7 pm
+8 Hours
Coverage
- Mon-Fri
- 5 am-9 pm
+16 Hours
Coverage
- Mon-Fri inc. Bank Holidays
- 24h
24/7
Coverage
- Mon-Sun Inc. Bank Holidays
- 24h
FAQs
GrowCreate offers tailored support for your digital platforms, focusing on minimising downtime, improving performance and delivering quick resolutions. Our team works as an extension of yours, providing consistent monitoring, fast issue resolution and strategic recommendations to support your brand's growth.
We implement continuous monitoring and regular security updates to protect your site from vulnerabilities. Our team responds swiftly to any potential security threats, ensuring your website is always safe and compliant with industry standards.
Our 24/7 support team monitors your digital platforms, ensuring optimal performance and minimal downtime. We handle issues before they affect your user experience, so your website and apps always run smoothly, enhancing customer satisfaction and engagement.
We understand that each brand has unique needs. GrowCreate customises our support plans to align with your specific requirements, whether optimising your CMS, managing your DevOps pipelines, or integrating new technologies to ensure seamless operations and growth.
Our expert support ensures your digital platforms are always up-to-date and performing at their best, leading to better user experiences, faster load times and improved SEO performance. With our 24/7 support, you can focus on strategic marketing while we keep your digital assets running smoothly.
GrowCreate provides round-the-clock monitoring and quick resolution of technical issues. With a 24/7 support plan, our team is always on standby to address any problems, whether a system outage or a performance issue, ensuring your operations run smoothly, regardless of the time.
Our 24/7 monitoring includes performance tracking, uptime checks and proactive issue detection. Monitoring allows us to fix problems before they affect your platform, ensuring maximum uptime and seamless user experiences for your customers.
Absolutely! GrowCreate works with your existing infrastructure, whether you use .NET CMS, DevOps pipelines or other technologies. We tailor our support to fit your needs, ensuring compatibility and smooth integration with your current systems.
GrowCreate's team operates with a rapid response time, ensuring issues are addressed at speed. We use best practices in ticket management, prioritise critical issues and provide regular updates, allowing for fast and efficient resolutions.
GrowCreate provides scalable support tailored to your growth. As your digital needs expand, we offer solutions that adapt, including performance optimisation, infrastructure scaling and proactive system upgrades. Our 24/7 support ensures your platforms grow with your business, maintaining efficiency at every stage.
