When your .NET or Azure platform starts letting you down
You're already on Azure or managing a .NET platform like Umbraco, but it's not running the way it should. Costs continue to rise, issues remain unresolved and each deployment feels risky. If your internal team is stretched too thin, or your current support partner isn’t meeting your needs, it’s time to seek help that truly delivers.
Pain points we fix:
- Costs keep creeping up
- No visibility into what's going wrong
- Support is slow or non-existent
- Security concerns are growing
- Deployments are risky or delayed
Support that fits your platform and your team
Stabilise performance
SLA-based support guarantees timely fixes for your issues. From incident triage to root cause resolution, we proactively address problems before they affect users.
Strengthen your security
Our support tiers include patching, access control, cloud security policies and optional WAF or DDoS protection.
Support how your team works
Whether you're a solo lead dev or part of a larger in-house team, our coverage flexes around your resource gaps.
Free your devs from support tickets
We take care of the day-to-day, so your engineers can focus on product delivery, not platform firefighting.
Website maintenance packages
Essential
Coverage
- 1 Solution
- 9 am-5 pm Mon-Fri
- Uncapped P1/P2 SLA
- Ticketing System
Application Reporting and Monitoring
Annual Health Check
Application Care
- Code Base Management
- Security Patches
Cloud Managed Services
- Dev/Staging/Prod Environments
- CI/CD
- Managed Backups
Security
- TLS / SSL Certificate Management
- Encryption at rest
Standard
Most popular
Includes Essentials plus:
Coverage
- Dedicated Account Manager
- Quarterly Catch-up Calls
Application Care
- Minor Version Updates
Cloud Security
- IP Blocking / Access-listing
Cloud Monitoring
Uptime (Every 1 min, 16 locations)
Advanced
Includes Standard plus:
Coverage
- Monthly Catch-up Calls
Application Reporting and Monitoring
- Monthly Core Vitals
- Quarterly health check
Application Care
- Technical Debt
- Search Reindexing
User Assistance
- Portal Access
Cloud Monitoring
- Auto Restart
Premium
A premium service for businesses looking for ultimate care, priority access to resources, new features, and updates.
Includes Advanced plus:
Coverage
- Uncapped P0 SLA
- Fortnightly Catch-up Calls
- Lifeline
Application Reporting and Monitoring
- Monthly Health Check
- Passive code scanning
Application Care
- Performance Optimisation (APM)
- Automated Testing
User Assistance
- Private MS Teams Channel
- Screen Shares
Managed Cloud Services
- Failover to static site
- Out-of-hours deployments
- Cost Optimisation
- Performance Optimisation
- CDN
- Green Blue Deployments
Cloud Security
- WAF
- DDoS Protection
- HTTP Strict Transport Security
- Azure Security Centre
Website support extended coverage
+4 Hours
Coverage
- Mon-Fri
- 7 am-7 pm
+8 Hours
Coverage
- Mon-Fri
- 5 am-9 pm
+16 Hours
Coverage
- Mon-Fri inc. Bank Holidays
- 24h
24/7
Coverage
- Mon-Sun Inc. Bank Holidays
- 24h
Who our support plans are for
CTOs needing stable, low-risk platforms
Product owners managing active, high-traffic sites
Digital teams with resource constraints
Businesses inheriting third-party or undocumented builds
Our proven track record
Our website support in detail
Support
Incident response
- Incident triage
- Root cause analysis
- Application rollbacks
- Restarting services
- Security incident response
- User access & provisioning
Security & resilience
- SSL/TLS certificate management
- Encryption at rest
- Managed backups
- IP access-listing & blocking
Platform maintenance
- Codebase management
- Security patching
- Dev/Staging/Prod support
- CI/CD support
Enhance
Monitoring & optimisation
- Uptime monitoring
- Capacity forecasting
- Search reindexing
- Core vitals reporting
- Quarterly health checks
Security enhancements
- Cloud monitoring
- Cloud security policies
- Vendor liaison / 3rd party escalation
App care & improvements
- Minor version updates
- Knowledge base management
- SLA & change management
- Downtime reporting
Evolve
Advanced performance
- Application performance monitoring (APM)
- Automated testing
- Passive code scanning
- Monthly health checks
- Technical debt support
Enterprise cloud security
- WAF
- DDoS protection
- HTTP Strict Transport Security
- Azure Security Centre
Scaling & delivery
- Failover to static site
- Green/blue deployments
- Out-of-hours deployments
- Cost optimisation
- Private MS Teams support
FAQs about our website support packages
Each package includes SLA-backed support, performance monitoring and technical maintenance. Higher tiers add proactive optimisation, security hardening, user support and strategic input.
Start with your uptime, complexity and in-house capacity. Essential covers critical support during business hours. Premium is for 24/7 resilience, security, and cost optimisation on business-critical platforms.
Yes. Our plans are designed to adapt to your evolving needs. You can easily scale up or down with notice, whether you want to add coverage or simplify your package.
Absolutely. Our onboarding process includes a Platform Takeover Audit to stabilise and assess risk before ongoing maintenance begins.
Yes. We support the full stack from .NET applications and CMS platforms to Azure hosting and deployment pipelines.
Every plan includes 24/7 monitoring, but only the Advanced tier and higher offer 24/7 response.We'll guide you on determining the level of coverage that makes sense for your platform.
Our services
Support. Enhance. Evolve.
Your platform deserves better.
Book a quick, no-obligation call to see how we can stabilise uptime, boost performance and strengthen security without disrupting your current setup.
