Trusted by enterprise teams that depend on their platforms
Stay supported, stay secure
Azure Support means peace of mind. Growcreate acts as your extended cloud operations team, detecting incidents before they escalate, maintaining uptime and ensuring every Azure environment remains secure, compliant and cost-efficient.
We work with organisations in finance, membership, professional services, local government and healthcare where availability and audit evidence are critical. UK finance firms have operational resilience requirements in force to operate within impact tolerances, which is why continuous monitoring and fast recovery matter.
At a glance
99.95%
uptime backed by SLA
< 15 min
incident acknowledgement
24/7/365
support
Why choose Azure Support with Growcreate?
Continuous Monitoring
Our Network Operations Centre (NOC) monitors performance, availability and security 24/7, alerting engineers the moment issues arise.
Rapid Incident Response
Severity-based response times ensure critical issues are contained and resolved fast.
Patch & Vulnerability Management
Ongoing OS, application and platform updates eliminate risks before they’re exploited.
Performance Optimisation
Real-time diagnostics and monthly tuning keep your infrastructure efficient.
Proactive Reporting
Monthly SLA, uptime and cost insights give you full operational transparency.
What your business gains
Fewer incidents, faster fixes
Proactive monitoring detects issues early.
Transparent accountability
Every ticket tracked, timed and reported.
Predictable uptime
99.95 %+ availability baked into every plan.
Confidence for leadership
Compliance and risk documented automatically.
Built in by default
Every Growcreate Azure Support plan includes the core capabilities that define enterprise-grade assurance and responsiveness.
Security Compliance
All support operations follow ISO 27001 and Cyber Essentials standards. GDPR-aligned processes, audit evidence packs, and secure logging ensure compliance across every interaction.
24/7 Availability
Round-the-clock monitoring and incident management by certified Azure engineers. Critical incidents are triaged instantly—day or night—to keep your platforms online and performing.
Technical Expertise
All cases are handled by Microsoft-certified Azure specialists with deep experience in .NET, Umbraco, Optimizely, and hybrid cloud environments. Escalation paths connect directly to our senior architecture team.
Resolution Time
Defined SLAs for response and fix times based on severity. High-priority incidents are acknowledged within 15 minutes and resolved within one hour on average.
Cost Transparency
Predictable pricing and clear itemisation of service hours, response tiers, and outcomes. No hidden charges—every action is logged, tracked, and reported monthly.
Support Channel Options
Access support through multiple channels: live dashboard, email, Teams, or emergency hotline. All tickets feed into a unified incident platform for real-time tracking and audit history.
Service Level Agreement Clarity
Each SLA outlines uptime, response, and resolution metrics with defined escalation levels. You know exactly what’s covered, who’s responsible, and how progress is measured.
Response Time
Immediate triage via 24/7 NOC monitoring. Automated alerts route incidents to the correct engineer within minutes, reducing Mean Time to Acknowledge (MTTA) and Mean Time to Resolve (MTTR).
Related Azure Services
Azure Consulting Services
Define a clear, cost-efficient cloud strategy aligned with your business goals.
- Architecture planning – Design secure, scalable Azure environments for long-term growth
- Readiness audit – Assess infrastructure, workloads and compliance posture
- Strategic roadmap – Align technology, cost and governance with measurable ROI
Azure Managed Services
Keep your Azure environment secure, performant and optimised 24/7.
- Continuous monitoring – Full visibility of performance, uptime and usage
- Patch and compliance updates – Maintain governance and ISO 27001 alignment
- Cost and performance tuning – Eliminate waste and improve efficiency across workloads
Why enterprises choose Growcreate
- Azure-first engineering — Every environment is supported by Microsoft-certified engineers who specialise in Azure infrastructure, security, and DevOps. We resolve complex issues fast and prevent recurrence through root-cause analysis.
- Security and compliance built in — ISO 27001 and Cyber Essentials certification underpin every support process. From encrypted access to evidence-ready logging, we align with the strictest governance frameworks.
- Guaranteed uptime and clarity — All support is SLA-backed with transparent uptime targets and defined escalation paths. You always know who’s accountable, when issues will be resolved, and what’s next.
- 24/7 operational coverage — Our UK-based NOC monitors your environments continuously, ensuring performance and availability across global time zones. Critical incidents are prioritised automatically.
- Data-driven insight and cost control — Monthly reports show ticket trends, resolution performance, and Azure cost data—giving leadership a full view of ROI and operational health.
- Lifecycle partnership — We go beyond reactive support. Growcreate’s Support → Enhance → Evolve framework ensures every issue becomes an improvement opportunity, turning support into continuous optimisation.
Related case studies
Azure Hosting FAQs
Our support covers 24/7 monitoring, incident response, patching, security updates, and performance optimisation across your Azure workloads. It also includes SLA-backed response times, monthly reporting, and direct access to Azure-certified engineers.
We operate under ISO 27001 and Cyber Essentials certification. All access is controlled through role-based permissions and MFA, with encrypted connections and audit logs for every action.
Critical incidents (P1) are acknowledged within 15 minutes and resolved within 1 hour on average. P2 and P3 tickets follow defined SLA targets depending on your support plan (Essential, Standard, Premium).
Yes. Growcreate provides 24/7 coverage. You can log tickets or call directly through your assigned hotline at any time.
You’ll receive automated updates through your dashboard and email alerts at every stage from detection to resolution. Major incidents trigger live updates via Teams or your preferred channel.
We focus exclusively on Azure, .NET, and CMS environments such as Umbraco and Optimizely. Our support combines platform knowledge with clear business reporting, not just infrastructure maintenance.
Support is billed monthly at fixed rates per service tier (Essential, Standard, Premium). Each plan defines SLA targets, response times, and included monitoring hours—so you always know what you’re paying for.
Absolutely. We work as an extension of your team by integrating with your pipelines, incident management tools, and communication channels to ensure seamless escalation and collaboration.
Every SLA is tracked transparently. If targets aren’t met, Growcreate performs root-cause analysis, provides a detailed incident report.
Both. We analyse trends to identify performance or security improvements, turning support insights into measurable optimisation actions.
Support. Enhance. Evolve.
Your Azure environment never sleeps and neither do we.
