Who do we support?
Dedicated Umbraco Support
Finding the right Umbraco Support team to maintain your website, app or client portal takes careful consideration. You'll need a highly experienced Umbraco agency to efficiently meet your Umbraco support requirements, with a partner that’s easy to work with.
Our Umbraco Gold Partner experience will fully integrate DevOps and Cloud to accelerate delivery and innovation. Our Cloud engineers are experts in Azure Cloud execution and are dedicated to protecting revenue and reputation.
"Looks like you’ve got some great folks on the Grow team, and a good way of working – well organised, continued progress, good communication. Great!"
IAN PROBERT, MARKETING DIRECTOR, EMEA, WATSON FUELS
Frequently Asked Questions
What is covered by the Umbraco Support programme?
Our Umbraco Support covers your solution for business-critical failures and system defects as defined by our SLA. These are faults that impact the operation or disable a major function. An example would be if the website/solution is unavailable or displays an error message when a specific function is performed such as submitting a form or navigating to a page. They can be classified as bugs or errors but not as new developments. For new developments and features ask your Account Manager about retained hours.
Do you support Umbraco websites you didn't build?
Absolutely. We work with clients looking for a change in their Umbraco Support Agency and we have a strong record of taking on problematic websites and evolving them into true winners.
Do you do active Umbraco Support and monitoring?
We monitor all client websites in real-time for uptime, security and critical errors. We look after your infrastructure and apply security from Umbraco on the day of release.
How do I raise issues?
Issues can be raised on our Umbraco Support ticketing system, by emailing your Account Manager or by calling the team.
How often are security patches deployed?
We install security patches provided by the Umbraco CMS platform as soon as practicable (typically within hours).
Do you support Umbraco E-commerce websites?
Absolutely! Our Enterprise Programme is geared for websites with security, commerce or complex integrations.
Do you support websites with CRM, ERP, PIM integrations?
Yes. Our Enterprise Programme is geared for complex integrations.
What if I need to manage a Umbraco multi-site solution?
Our Umbraco Support programmes cover a single site. Get in touch to discuss a custom plan for multi-site requirements.
Do I have to host my website with GrowCreate?
We are happy to work with your hosting provider. Although there are benefits of working with GrowCreate and Microsoft Azure e.g. we can optimise your website for speed (speed issues can be experienced on slow shared servers) and deploy Continuous Integration (CI/CD) of development work. Controlled deployments across environments underpin our Agile approach and create a stream of enhancements that is typical of mature organisations. We also work with Umbraco Cloud. Ask us about migration to Azure Cloud Migration.
What counts as advanced functionality?
- Commerce websites
- Membership websites
- eLearning platforms
- Multilingual (Localised websites)
- API/software integrations (CRM, ERP, PIM, DAM, etc.)
- Marketing platform integration (Pardot, Hubspot, Dynamics 365 Marketing, Click Dimensions)
- Multisite installations
Can we talk to an engineer on the phone?
Yes. If the issue requires speaking with an engineer we'll make it happen.