The cost of downtime is rising - why Umbraco Support is cheaper than a crisis

Downtime isn't just inconvenient. It's expensive.

Recent research (Forbes) shows the average cost of downtime can reach $9,000 per minute for large organisations and up to $5 million per hour in high-risk sectors like finance and healthcare.

That's before reputational damage, fines or client churn. Whether it's a slow site, a failed integration, or a full-blown outage, every minute offline can mean lost revenue, damaged trust and a stressed internal team. Let's face it: organisations wait until a crisis hits before realising the true value of Support.

At Growcreate, we take a different approach to our peers. Our Umbraco service is built around three pillars: Support. Enhance. Evolve. Our service is designed to keep your platform live and make it work harder, smarter and longer for your business.

"Downtime can cost as much as $9,000 per minute for large organisations, and up to $5 million per hour in high-risk sectors like finance and healthcare."

Small issues become business-critical

Relying on overstretched internal teams or patchy freelance contractors creates risk. Response times lag. Expertise is limited. And when something breaks, you lose time, money and confidence.

We offer 9-5 | 24/5 | 24/7 support and active monitoring to protect your Umbraco platform around the clock. Our experts don't just fix problems; they prevent them. Whether it's a security patch, performance issue or unexpected spike in traffic, we keep your business moving.

"With Growcreate, we no longer worry about downtime. Their support team is always one step ahead. It's like having an internal team without the overhead."
Head of Digital, Investment Management Firm

We act as an extension of your team, with platform knowledge and an active mindset. You're not logging a ticket into the void; you're conversing with someone who knows your setup and goals.

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Improving and optimising your digital estate

Most downtime is avoidable. Legacy systems, outdated plugins or neglected integrations can slow your platform until it fails. With growing data loads and high user expectations, an unoptimised tech stack can quickly become a liability.

From agile development cycles to integration upgrades and UX tweaks, we work with you to align your Umbraco site to business goals. We focus on consistent improvements that drive long-term value.

"We used to plan for a rebuild every few years. Now, Growcreate rolls out regular enhancements that make our site feel brand new, without the disruption or the cost."
Digital Product Owner, Professional Services Group

We don't wait for a big rebuild to make your site better. Our enhancement model is built around collaboration and speed by refining your digital estate to reduce cost, risk and effort over time.

Transforming your platform into your growth engine

Many platforms are built to solve an immediate problem but lack the strategy or flexibility to scale. That limits innovation and caps growth.

We work closely with you to imagine your digital future by co-creating solutions that blend strategy, design and engineering. If you are launching new products, entering new markets, or re-platforming to future-ready architecture, we help you confidently make bold moves.

"GrowCreate helped us transform our Umbraco platform into a strategic tool. Their board-level input has shaped our digital roadmap for the next three years."
Financial Services Consultancy

We don't only develop features. We shape outcomes. Through strategic consultancy, scalable engineering and design thinking, we will evolve your Umbraco solution in step with your business ambitions.

As your business switches focus to maximising uptime, you must consider how to keep systems operational.

From reactive to resilient

76% of organisations experienced downtime last year. With ageing platforms and rising cyber threats, the question is no longer if but when.

Modern businesses need resilience built in.

With Growcreate, you get a long-term partner invested in your success.

We support your platform to stay secure and stable, enhance it to deliver value and help you evolve towards your next growth stage.

Ready to move from reactive to resilient?

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