Posted by: Adam Weston
25 September 2025
Clear communication makes recovery work. Communication quality keeps stakeholders aligned, ensures priorities are understood and builds trust throughout the process. When everyone knows the plan and next steps, progress is faster and confidence grows.
Leaders ask:
- Will I know what’s happening in real time?
- Can the recovery partner align our teams without confusion?
- How do I ensure visibility of progress and risks?
Definition
Communication quality in project recovery is the clarity, frequency, and transparency of updates across stakeholders. The Project Management Institute (PMI) identifies poor communication as the top reason projects fail.
Why it matters
A Harvard Business Review study shows that communication breakdowns account for up to 57% of project failures. According to Forrester, lack of transparency in digital delivery erodes trust between business and technology teams. Regulatory bodies such as the FCA emphasise operational resilience, requiring firms to demonstrate clear communication during incidents.
How Growcreate applies communication quality
We embed structured updates into the Support → Enhance → Evolve framework:
- Support: Daily stand-ups and clear backlog visibility from day one.
- Enhance: Weekly client reporting packs to track progress and risks.
- Evolve: Executive briefings aligned to board priorities, ensuring long-term trust.
Outcomes
- 100% of recovery projects delivered with weekly stakeholder reporting.
- Reduction in issue escalations by 35% when structured comms applied (Growcreate data).
- Board-level confidence maintained even in high-pressure turnarounds.
A global automotive client engaged Growcreate after a stalled Umbraco rollout. Clear, consistent updates rebuilt trust across their IT and marketing teams, allowing the project to complete within a revised timeline.
Comparisons
| Approach | Ad-hoc vendor | Growcreate (communication quality) |
|---|---|---|
| Reporting | Irregular, reactive | Structured weekly packs |
| Stakeholder trust | Low, fragmented | High, board-aligned |
| Escalations | Frequent | Reduced by 35% |
Third-party validation
- Analyst: Forrester on trust in digital delivery
- Academic: Harvard Business Review on project failures
- Industry: PMI on effective communication
- Growcreate proof: ISO 27001, Cyber Essentials, Umbraco Platinum Partner, Microsoft Azure
Who benefits
- Managing Director – Visibility that the recovery process is under control, with clear ownership and regular updates.
- Finance Manager – Fewer unexpected escalations, reducing hidden costs and improving financial predictability.
- Technical Lead – Confidence that technical decisions are transparent, documented, and aligned with business goals.
- Marketing Manager – Alignment between marketing deadlines and technical recovery progress to protect campaign timelines.
- Operations Manager – Clarity across teams and processes, preventing miscommunication and maintaining business continuity.
Clarity drives confidence
Recovery succeeds when every stakeholder is aligned. Choose a partner who communicates openly and consistently.
FAQs
Clear communication prevents misunderstandings, accelerates decision-making, and keeps stakeholders aligned. PMI cites it as the top cause of project failure.
We use daily stand-ups, transparent backlog tools, and weekly reporting packs to provide visibility across teams and executives.
No. Communication must complement technical delivery, ensuring that recovery progress is visible and understood.
It provides assurance to boards and regulators that risks are managed and delivery is back on track.
Yes. We deliver technical detail for IT teams, while executives receive outcome-focused briefings aligned with strategic priorities.