The client
Flagstone is a UK financial technology company that operates a cash deposit platform connecting clients with multiple banking partners. As an FCA-regulated firm managing billions in deposits, its platform requires constant availability and maintenance to serve its client base of individuals, businesses, charities, and financial advisers.
The challenge
Before partnering with GrowCreate, Flagstone encountered significant operational challenges while managing its infrastructure and maintenance requirements in-house. These challenges created substantial barriers to efficient operation and growth, necessitating a comprehensive solution:
- Resource-intensive infrastructure management: Their team was constantly engaged in routine maintenance tasks
- Security compliance burden: Meeting FCA regulations required dedicated security monitoring and updates
- Limited after-hours support: In-house team constraints affected response times for critical issues
- Scalability concerns: Managing infrastructure scaling during peak periods was challenging
The insight
At GrowCreate, platform support goes beyond troubleshooting—we believe in creating stability that drives innovation. When Flagstone entrusted us with maintaining their platform, our mission was clear: ensure seamless daily operations while building a resilient foundation for future growth.
The solution
GrowCreate designed and deployed a comprehensive managed hosting and support solution that addresses all of Flagstone's infrastructure needs through a carefully orchestrated combination of cloud services, automation tools, and round-the-clock technical expertise:
Azure Cloud infrastructure:
- Fully managed Azure hosting environment
- Auto-scaling capabilities for optimal performance
- Geo-redundant backup systems
DevOps implementation:
- Automated deployment pipelines
- Continuous integration and delivery (CI/CD)
- Infrastructure as Code (IaC) practices
DevSecOps framework:
- Automated security scanning
- Penetration testing
- Compliance monitoring
24/7 Support system:
- Round-the-clock monitoring
- Dedicated support team
- Incident response protocols
Solution benefits
Implementing our managed hosting and support solution has delivered measurable benefits for Flagstone's operations. By addressing their core infrastructure and maintenance challenges, we've achieved substantial improvements across key performance indicators:
- Enhanced reliability: 99.9% uptime guarantee
- Improved security: Continuous security monitoring and threat response
- Cost efficiency: Reduced internal IT overhead and optimised resource utilisation
- Faster response times: 24/5 support ensuring quick resolution of issues
- Regulatory compliance: Maintained FCA compliance through systematic monitoring
- Scalable infrastructure: On-demand resource scaling during peak periods
The future
GrowCreate's managed hosting and support solution positions Flagstone for future growth. These enhancements will ensure Flagstone maintains its technology platform while meeting security and performance requirements.
- Advanced monitoring: Implementation of AI-powered predictive maintenance systems
- Enhanced security: Integration of next-generation security tools and protocols
- Performance optimisation: Continuous refinement of infrastructure based on usage patterns
- Global expansion support: Infrastructure readiness for further international market expansion
- Cost optimisation: Implementation of AI-driven resource allocation and automated scaling to reduce operational costs while maintaining performance
Services and technology
Engineering
Umbraco CMS
DevOps engineering
QA and testing
24/7 support and maintenance
Azure Cloud Services
Architecture
Platform migration
Cloud Managed Services
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