Working in a dynamic and fast-paced agency you will play a pivotal role in identifying and understanding user needs across a diverse portfolio of clients, defining and presenting solutions, and applying user-centered design principles to establish aesthetically pleasing and functional digital experiences.

With the primary objective of applying your skills and creativity to inspire visually stunning solutions that align with user/client needs, you in turn will highlight areas for improvement and work to achieve positive change through supporting and contributing to development activities.

A champion of creative ideation, you will work alongside clients and developers, fostering long-term relationships and collectively striving to innovate and exceed client/user expectations.

A trusted advisor both internally and in client-facing scenarios, providing expert advice and guidance to support the adoption of agreed approaches.

Key Responsibilities:

Research and Analysis

  • Identifying users' behaviours, needs, and motivations using observational research methods.
  • Understanding the context of use for systems, products, and services and specifying user experience requirements and design goals.

Design and Specialist Advice

  • Providing advice and recommendations, based on expertise and experience, to address client needs.
  • Producing design concepts and prototypes for user interactions with / experiences of a product, system, or service.
  • Translating design concepts and ideas into reality using front-end technology.


  • Validating systems, products or services against user experience goals, metrics, and targets.
  • Assuring, through ongoing and periodic assessments and reviews, that the company’s quality objectives are being met.
  • Following agreed standards and techniques to devise and execute test cases and scenarios based on pre-defined acceptance criteria.
  • Analysing and reporting on test activities, results, issues and risks.

Term: Full-time Permanent

Location: Remote

Annual Leave: 25 days + Bank Holidays

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